Privacy Policy

Effective Date: April 9, 2026
Last Updated: April 9, 2026

1. Introduction

Coral Sands Resort, operated by Palmera Vacation Club (“we,” “us,” “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.coralsandshhi.com.

This Privacy Policy applies solely to information collected through this website. It does not apply to information collected offline, through other websites operated by Palmera Vacation Club, or through any third-party platforms linked from our website.

By accessing or using our website, you signify your acknowledgment and acceptance of this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website immediately.

2. Information We Collect

Information You Provide Voluntarily

We collect personal information that you voluntarily provide to us when you submit our contact form or otherwise communicate with us through the website. This may include your first and last name, email address, phone number, preferred check-in and check-out dates, number of guests, villa preference, subject of inquiry, and the content of your message.

We do not collect payment information, credit card numbers, or financial data of any kind through this website, as no booking or transaction functionality exists on this site.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our web servers and through the use of cookies and similar tracking technologies. This may include your IP address, browser type and version, operating system, referring URL (the website that directed you to our site), pages viewed on our website and the order in which they were viewed, date and time of your visit, time spent on individual pages, device type and screen resolution, and general geographic location derived from your IP address (city or region level, not precise location).

Cookies and Tracking Technologies

Our website may use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our website. Cookies are small text files placed on your device by your web browser.

We may use the following types of cookies:

Essential Cookies are necessary for the website to function properly, such as maintaining your session and enabling basic navigation. These cookies do not collect personal information and cannot be disabled without impacting website functionality.

Analytics Cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We may use third-party analytics services, such as Google Analytics, to gather this data. These cookies track metrics such as page views, session duration, and bounce rate.

Functional Cookies enable the website to remember choices you make, such as your preferred language or region, to provide a more personalized experience.

We do not use advertising cookies or serve targeted advertisements on this website.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you before a cookie is placed. Please note that disabling cookies may affect the functionality of certain features of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries submitted through our contact form. To communicate with you regarding your questions about our resort, villas, amenities, or services. To improve and optimize our website, its content, and the user experience. To analyze website traffic patterns and usage trends. To maintain the security and integrity of our website. To comply with applicable legal obligations and enforce our Terms and Conditions.

We will not use your personal information for purposes materially different from those described in this Privacy Policy without your prior consent.

4. How We Share Your Information

We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

Service Providers. We may share your information with trusted third-party service providers who assist us in operating our website, managing our contact form submissions, or conducting our business operations. These service providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain its confidentiality.

Within the Palmera Vacation Club Organization. Your inquiry information may be shared with other members of the Palmera Vacation Club team who are involved in responding to your request or managing resort operations.

Legal Requirements. We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements, comply with a subpoena, court order, or legal process, protect and defend the rights or property of Palmera Vacation Club, prevent or investigate possible wrongdoing in connection with the website, or protect the personal safety of users of the website or the public.

Business Transfers. In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our website of any change in ownership or use of your personal information.

5. Data Retention

We retain the personal information you provide through our contact form only for as long as reasonably necessary to fulfill the purpose for which it was collected, which is to respond to and resolve your inquiry. Once your inquiry has been addressed and no further communication is necessary, we will securely delete or anonymize your personal information, unless a longer retention period is required or permitted by law.

Automatically collected data such as analytics and server logs are retained in anonymized or aggregated form for up to 26 months for the purpose of website performance analysis and are not associated with identifiable individuals beyond that period.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures include encrypted data transmission via SSL/TLS technology (HTTPS), secure storage of contact form submissions, access controls limiting who within our organization can view personal information, and regular review of our data collection, storage, and processing practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security. You provide personal information at your own risk.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

Access and Correction. You may request access to the personal information we hold about you and ask that we correct any inaccuracies.

Deletion. You may request that we delete the personal information we have collected from you, subject to certain exceptions required by law.

Opt-Out of Communications. If you no longer wish to receive communications from us in response to a prior inquiry, you may contact us at any time to opt out.

Cookie Management. You may manage your cookie preferences through your browser settings as described in Section 2 of this policy.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. South Carolina Privacy Considerations

As a business operating in the State of South Carolina, we comply with all applicable state laws regarding the collection, use, and protection of personal information, including the South Carolina Insurance Data Security Act (S.C. Code Ann. § 38-99-10 et seq.) to the extent applicable, and general consumer protection laws under the South Carolina Unfair Trade Practices Act (S.C. Code Ann. § 39-5-10 et seq.).

We are committed to transparent data practices and encourage you to contact us with any questions or concerns about how your information is handled.

9. California Residents — CCPA/CPRA Notice

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with additional rights regarding your personal information, including the right to know what personal information we have collected about you and the purposes for which it is used, the right to request deletion of your personal information, the right to opt out of the sale or sharing of your personal information (we do not sell or share personal information), and the right to non-discrimination for exercising your privacy rights.

To submit a request under the CCPA/CPRA, please contact us using the information in Section 12. We will verify your identity before processing your request and respond within 45 days as required by law.

10. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as promptly as possible.

If you are a parent or guardian and believe that your child has provided personal information through our website, please contact us immediately using the information in Section 12, and we will work to remove that information from our records.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this website with an updated “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the website following the posting of any changes constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Coral Sands Resort Operated by Palmera Vacation Club 66 Pope Ave, Hilton Head Island, South Carolina, 29928

Phone: 843.785.1000 Email: CoralSands@erghhi.com

For privacy-specific inquiries, please include “Privacy Policy Inquiry” in the subject line of your email so we can direct your request appropriately.